Civic + Cultural | Municipal: Municipal

Manchester-Boston Regional Airport

Rental Care Customer Service Facility

Project goals included a new facility in a predefined location, adjacent to the existing Parking Garage and Pedestrian Bridge, while connecting front of the house operations with car pick-up and storage. Additionally, the new facility needed to reflect the existing design aesthetic of the Airport campus.

Directly influenced by rental car company participation, and concerns for equity, the new facility provides equal sales opportunities for all companies. The project scope included: service counters, office support space, queuing, and lobby space.  

The design solution utilized existing infrastructure: elevators, escalators and the Pedestrian Bridge; while taking advantage of outdoor cover and indoor shelter. Passengers can safely and comfortably traverse to the rental car facility, from the Terminal, in all types of weather.

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